1. Introduction
This Privacy Policy describes how Qooly AI Inc. ("Qooly," "we," "our," or "us") collects, uses, discloses, and protects information about you when you access or use our platform, website, and related services (collectively, the "Services").
By using the Services, you agree to the collection and use of information as described in this policy.
If you do not agree, please discontinue use of the Services.
2. Who This Policy Applies To
This policy applies to:
- Registered users of the Qooly platform (administrators, team members, and other account holders within a tenant organization).
- Visitors to qooly.com and any associated subdomains.
- Users who interact with the Qooly application listed on the Shopify App Store.
This policy does not govern the personal data that Qooly's customers (tenants) independently collect from their own end-customers. Tenants are responsible for their own privacy obligations with respect to their end-customers.
3. Information We Collect
3.1 Information You Provide Directly
- Account registration data: Full name, email address, company name, job title.
- Authentication credentials: Email address and password (passwords are hashed and never stored in plain text).
- Email verification data: Verification tokens and timestamps.
- Profile information: Preferences, notification settings, language, and theme selections.
- Communications: Support requests, feedback, and any content you send to us.
3.2 Product Data You Upload
As part of the core PIM functionality, you may upload or sync:
- Product content: Titles, descriptions, images, and attributes.
- Marketplace credentials: Access tokens for channels like Shopify or Amazon.
- Catalog data: Pricing, inventory, and categorization.
3.3 Billing and Payment Information
Payment processing is handled by Stripe, Inc. Qooly does not store full credit card numbers. We retain only billing-related metadata (plan type, invoice history) for business records.
3.4 Information Collected Automatically
- Log data: IP address, browser type, operating system, and timestamps.
- Usage data: Feature interactions and navigation patterns.
- Device information: Screen resolution and device type.
4. How We Use Your Information
- Providing Services: Authenticating identity, fulfilling requests, and syncing product data.
- Improving Services: Analyzing usage patterns and resolving technical issues.
- Communications: Responding to support requests and sending product updates.
- Legal Compliance: Enforcing our Terms of Service and complying with applicable laws.
5. How We Share Your Information
We do not sell your personal information. We share data only in the following circumstances:
- Service Providers: Trusted partners like AWS (Cloud Storage), Google Analytics, Stripe (Payments), and SendGrid (Email).
- Marketplace Integrations: Data you explicitly instruct us to sync with platforms like Shopify or Amazon.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
- Legal Requirements: When required by law or to protect safety and rights.
6. Data Retention
We retain personal information for as long as your account is active and for one (1) year following the termination or deletion of your account, unless a longer period is required by law.
7. Cookies and Tracking Technologies
- Essential cookies: Required for authentication and core functionality.
- Analytics cookies: We use Google Analytics to help improve our Services.
Your Choices: You may refuse cookies via browser settings or use the Google Analytics Opt-out Browser Add-on.
8. Data Security
We implement industry-standard measures including:
- Encryption of data in transit (TLS/HTTPS).
- Encryption of data at rest on AWS infrastructure.
- Password hashing and access controls.
9. Your Rights and Choices
9.1 Access and Deletion
You may update your info via account settings or request deletion by contacting support@qooly.ai.
9.2 California Residents (CCPA/CPRA)
California residents have the right to know, delete, and correct their personal information. We do not sell or share information for cross-context behavioral advertising.
10. Children's Privacy
The Services are not directed to individuals under the age of 16. We do not knowingly collect information from children.
11. International Data Transfers
Qooly is operated from the United States. By using the Services, you consent to the transfer and processing of your data in the U.S.
12. Shopify-Specific Disclosures
When you connect Shopify to Qooly, we access store information, product data, and inventory levels strictly to synchronize your catalog.
Data obtained via Shopify is not sold or used for advertising.
You may revoke access at any time by uninstalling the app.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: support@qooly.ai
Company: Qooly AI Inc.
Address: 325 West 38th Street, Suite #401, New York, NY 10018